This Refund Policy applies to purchases made through the Cleanbg website (the “Site”) for access to the Cleanbg background removal tool (the “Service”). By making a purchase through the Site, you agree to be bound by this Refund Policy.
1. Refund Eligibility
1.1 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee on all purchases made through the Site. If you are not satisfied with the Service for any reason, you may request a refund within 14 days of the purchase date.
1.2 Eligibility Criteria: To be eligible for a refund, your request must meet the following criteria:
The refund request is made within 14 days of the purchase date.
You have not violated the Terms of Use or any other applicable policies.
You have provided a valid reason for the refund request.
2. How to Request a Refund
2.1 Refund Request: To request a refund, please contact us at [email protected] with your name, email address, and reason for the refund request. We may ask for additional information to process your request.
3. Refund Process
3.1 Refund Processing Time: Once your refund request is received and approved, we will process the refund within 7-10 business days. The refund will be issued to the original method of payment used for the purchase.
3.2 No Partial Refunds: We do not offer partial refunds for unused portions of the Service. Refunds are issued for the full purchase price of the Service.
4. Exceptions
4.1 Non-Refundable Purchases: Certain purchases may be non-refundable, including:
Subscription renewals
Purchases made outside of the Cleanbg website
Purchases made through third-party platforms or resellers
5. Contact Us
5.1 Questions: If you have any questions about this Refund Policy, please contact us at [email protected].